Frequently Asked Questions

Yes. At Mobile Guru, a trade-in simply means selling your device for cash. Unlike many retailers that offer store credit, we pay you cash directly via bank transfer within 24 hours once your device has been inspected.

The value depends on the storage and condition, with Brand New/Sealed models fetching the highest market price. While “Good” condition devices are priced slightly lower, Faulty or Cracked units are valued based on their salvageable parts and materials. Search your model above for an instant quote based on your device’s specific state.

Once your iPhone 17 Pro Max arrives at our Melbourne hub, our technicians inspect the screen, battery health, internal hardware, and any signs of wear. If the condition matches your selected grade, we honour your quote and pay you within 24 hours. If it differs, we’ll contact you with a revised quote, and you can choose to proceed or have the device returned free of charge.

No, you don’t need to include any accessories to receive a payout. However, you can include accessories, we can help recycle them responsibly for you as well.

Yes, we buy iPhone 15 Pro Max devices with battery problems. Please keep in mind that the initial quote may be adjusted depending on the severity of the issue.

You will receive your payment within 24 hours, after we inspect and confirm the condition of your device.

Yes. We accept repaired or refurbished items, provided they are fully paid off and free from any iCloud locks, remote management software, or BIOS firmware passwords.

Shipping is 100% free. We offer two convenient options: self-post or local drop-off. Once you accept your initial quote, we will send you the Australia Post prepaid shipping label or the drop-off address, depending on the method you choose.

Proof of purchase is not strictly mandatory for most items, but providing it helps speed up our verification. Please note that for certain high-value devices or bulk orders, our team may request ownership verification to complete your payout.

If the condition differs from the description, we will send you a revised offer based on our actual findings. If you aren’t happy with the new offer, don’t worry, we will return your phone to you at no cost.

No, we do not accept network-locked, blacklisted, or carrier-blocked devices. Please ensure your item is completely unlinked from any network restrictions and has a clean status before placing your sell order.

Yes! The higher the storage, the better the price. Because the massive 2TB configuration is the highest tier available, it commands a significant premium in the pre-owned market and secures the highest possible cash payout.